KASB Funds
funds.ir@kasb.com
+92-21 111 535 535
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Customer Satisfaction Survey
Investor Feedback Form
Dear Investor,
You are one of our most valued clients and in order to improve our services, we would appreciate it if you could take some time to fill up this questionnaire:
Step 1 of 3
33%
When KASB Funds Ltd (KFL) staff promises to do something by a certain time, it does so.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
KFL staff performs the service right very first time.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
KFL staff keeps the clients informed about the time frame when the services are likely to be performed.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
The general behaviour of KFL staff instils confidence in you.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
KFL staff provides you personalized attention
*
Strongly Agree
Agree
Disagree
Strongly Disagree
You feel comfortable in your dealings with KFL staff .
*
Strongly Agree
Agree
Disagree
Strongly Disagree
KFL staff is consistently courteous.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
KFL staff understands your specific needs
*
Strongly Agree
Agree
Disagree
Strongly Disagree
How often do you use our services?
*
Daily
Weekly
Monthly
Yearly
What is your preferred mode of communication?
*
Visit
email
Telephone
Other
In which field(s) you are using our services most frequently
*
Investment
Redemption
Conversion
Account Services
Others
When contacted over phone, was your call answered:
*
Within 2 - 3 rings
After 5 - 8 rings
Busy
Not Attended
When do you receive your Account Statement after Investment?
*
Within 2 days
Within 3 days
Within 5 days
Within 7 days
Do not receive
When do you receive your Account Statement after Conversion?
*
Within 2 days
Within 3 days
Within 5 days
Within 7 days
Do not receive
When do you receive your Account Statement after Redemption?
*
Within 2 days
Within 3 days
Within 5 days
Within 7 days
Do not receive
Which of the following Online Services have you subscribed for?
*
Receive you Statement of Account through e-mail
View your Statement of Account through your online account on KFL website
Receive daily prices of all KFL funds on your e-mail
Receive weekly prices of all KFL funds on your mobile phone
Receive SMS Alerts on your mobile phone
Receive Monthly Fund Manager's Report of KFL Funds on your e-mail
I am NOT aware of KFL's above mentioned services
How will you rate the following aspects of our KFL staff?
Politeness
*
Basic
Desired
Expected
Better than Expected
Outstanding
Helpfulness
*
Basic
Desired
Expected
Better than Expected
Outstanding
Product Knowledge
*
Basic
Desired
Expected
Better than Expected
Outstanding
Appearance
*
Basic
Desired
Expected
Better than Expected
Outstanding
Professionalism
*
Basic
Desired
Expected
Better than Expected
Outstanding
Responsiveness
*
Basic
Desired
Expected
Better than Expected
Outstanding
How satisfied are you with our Investor Services?
*
Basic
Desired
Expected
Better than Expected
Outstanding
How satisfied are you with our KFL Branch Network?
*
Basic
Desired
Expected
Better than Expected
Outstanding
How satisfied are you with our Documentation?
*
Basic
Desired
Expected
Better than Expected
Outstanding
In comparison with other Asset Management companies, our services are...
*
Best
Better
Similiar
Worse
For your future investments, will you choose KASB Funds?
*
Certainly
Maybe
Can't Say
No
Any other comments/remarks that you would like to share with us?
Thank you!
News
Announcements
December 14, 2012
Annual Accounts of KASB Income Opportunity Fund replaced
November 29, 2012
AMZ Plus Income Fund successfully merged into KASB Income Opportunity Fund
November 21, 2012
Notice for Winding Up of Crosby Phoenix Fund
View all News Items
April 22, 2013
Seventh Interim Dividend – KASB Cash Fund
March 26, 2013
First Interim Dividend – KASB Islamic Income Opportunity Fund
March 25, 2013
Sixth Interim Dividend – KASB Cash Fund
View all Announcements
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